REDUND POLICY

REFUND POLICY — DINOXY

Last updated: July 4, 2026

At Dinoxy, we want you to feel confident and satisfied with every purchase. This Refund Policy outlines the terms under which refunds are provided for our digital products, templates, courses, and training programs.

1. 90-DAY REFUND WINDOW

We offer a 90-day refund policy on eligible purchases, starting from the date of purchase. If you are not satisfied with your purchase, you may request a refund within this 90-day window, subject to the conditions outlined below.

2. ELIGIBILITY FOR REFUNDS

To be eligible for a refund, the following conditions must be met:

The refund request is made within 90 days of the original purchase date

The request is genuine and not made for upsells, bonuses, or add-on products purchased separately

Reasonable usage or access of the product can be shown, where applicable

3. NON-REFUNDABLE ITEMS

Certain digital items are non-refundable once accessed or downloaded, as these files cannot be "returned" in the traditional sense. This includes:

Downloaded template files, design assets, or digital vault content

Order bumps, upsells, or bonus add-ons purchased alongside a main product

Any product explicitly marked as "non-refundable" on its product page

4. HOW TO REQUEST A REFUND

To request a refund, please email us at contact@dinoxy.com with the following details:

Your order ID or proof of purchase

The email address used at checkout

A brief reason for your refund request

Our team will review and refund within 3-5 days.

5. REFUND PROCESSING

Once your refund request is approved, the refund will be processed back to your original payment method within 3-5 business days, depending on your bank or payment provider's processing time.

Any payment gateway fees or currency conversion charges incurred during the original transaction may be deducted from the refunded amount, where applicable.

6. DECLINED REFUND REQUESTS

We reserve the right to decline refund requests that do not meet the eligibility criteria mentioned above, including requests made after the 90-day window, requests for non-refundable items, or requests that show signs of misuse or abuse of this policy.

7. CHANGES TO THIS POLICY

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes means you accept the revised policy.

8. CONTACT US

For any refund requests or questions about this policy, please contact us at:

Email: contact@dinoxy.com

Address: ISBT, Near Bus Stand, Kashmere Gate, Delhi, India